| 000 | 01056nam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | vtls000046932 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150301.0 | ||
| 008 | 100705t2010 enka 000 0 eng d | ||
| 020 | _a9780749459970 | ||
| 020 | _a0749459972 | ||
| 020 | _a9780749459987 (ebk) | ||
| 020 | _a0749459980 (ebk) | ||
| 039 | 9 |
_a201107140004 _bVLOAD _c201012131426 _dfauzi _y201007051538 _zsafura |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .W44 2010 | ||
| 100 | 1 | _aWellington, Patricia | |
| 245 | 1 | 0 |
_aEffective customer care / _cPat Wellington |
| 260 |
_aLondon ; _aPhiladelphia : _bKogan Page, _cc2010 |
||
| 300 |
_axiv, 130 p. : _bill. ; _c22 cm. |
||
| 490 | 1 | _aCreating success | |
| 500 | _aAt head of title: The Sunday Times | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aCustomer relations _vCase studies |
|
| 650 | 0 |
_aCustomer services _vCase studies |
|
| 830 | 0 | _aCreating success | |
| 999 |
_aVIRTUA40 _c55188 _d55194 |
||
| 999 | _aVTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2600*3000*4900*5000*6500*6501*6502*6503*8300*9991 | ||