| 000 | 00954nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000047803 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150310.0 | ||
| 008 | 100817t2004 njua f 001 0 eng d | ||
| 020 | _a9780130485298 | ||
| 020 | _a0130485292 | ||
| 039 | 9 |
_a201107140013 _bVLOAD _c201106141633 _dida _y201008171328 _zsafura |
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .G64 2004 | ||
| 100 | 1 | _aGoetsch, David L. | |
| 245 | 1 | 0 |
_aEffective customer service : _bten steps for technical professions / _cDavid L. Goetsch, Stanley B. Davis |
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _cc2004 |
||
| 300 |
_axv, 288 p. : _bill. ; _c24 cm. |
||
| 490 | 1 | _aNetEffect series | |
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 700 | 1 |
_aDavis, Stanley, _d1931- |
|
| 830 | 0 | _aNetEffect series | |
| 999 |
_aVIRTUA40 _c55525 _d55531 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*4900*5040*6500*7000*8300*9991 | ||