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| 008 | 110518t2011 xxca f b 001 0 eng d | ||
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_a201108121444 _bfauzi _c201107140023 _dVLOAD _y201105181012 _zsafura |
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| 040 | _aUMP | ||
| 090 | _aHD62.15 .E93 2011 | ||
| 100 | 1 | _aEvans, James R. | |
| 245 | 1 | 0 |
_aQuality management, organization, and strategy / _cJames R. Evans |
| 250 | _a6th ed. (Inter. ed.) | ||
| 260 |
_aCanada : _bSouth-Western Cengage Learning, _cc2011 |
||
| 300 |
_axvi, 455 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aTotal quality management | |
| 700 | 1 |
_aEvans, James R. _tQuality and performance excellence : management, organization, and strategy |
|
| 999 |
_aVIRTUA40 _c55681 _d55687 |
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