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008 090915t2007 nyua f 001 0 eng d
020 _a1591841658
020 _a9781591841654
039 9 _a201107132214
_bVLOAD
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_zfaiz
040 _aUMP
090 _aHF5438.4 .C43 2007
100 1 _aCharan, Ram
245 1 0 _aWhat the customer wants you to know :
_bhow everybody needs to think differently about sales /
_cRam Charan
260 _aNew York :
_bPortfolio,
_c2007
300 _a178 p. :
_bill. ;
_c21 cm.
500 _aIncludes index
505 0 _aThe problem with sales -- Fixing the broken sales process -- How to become your customer's trusted partner -- The value account plan -- Developing the value creation sales force -- Making the sale -- Sustaining the process -- Taking value creation selling to the next level
650 0 _aSales management
650 0 _aSelling
650 0 _aCustomer relations
856 4 1 _3Table of contents only
_uhttp://www.loc.gov/catdir/toc/ecip0723/2007030980.html
999 _aVIRTUA40
_c58515
_d58521
999 _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5000*5050*6500*6501*6502*8560*9991