| 000 | 01137nam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | vtls000048906 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150448.0 | ||
| 008 | 101206t2009 nyua f 001 0 eng d | ||
| 020 | _a9781426018336 (pbk.) | ||
| 020 | _a1426018339 (pbk.) | ||
| 039 | 9 |
_a201108191114 _bfauzi _c201107131831 _dVLOAD _y201012061013 _zsafura |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .M37 2009 | ||
| 100 | 1 | _aMartin, William B. | |
| 245 | 1 | 0 |
_aQuality customer service : _bsatisfy customers-it's everybody's job / _cWilliam B. Martin |
| 250 | _a5th ed. | ||
| 260 |
_a[Rochester, N.Y.] : _bAxzo Press, _cc2009 |
||
| 300 |
_aii, 104 p. : _bill. ; _c26 cm. |
||
| 490 | 1 | _aCrisp Fifty-Minute series | |
| 500 | _aRev. ed. of: Quality customer service : how to win with the customer / William B. Martin. 4th ed. c2001 | ||
| 504 | _aIncludes bibliographical references | ||
| 650 | 0 |
_aCustomer services _xProgrammed instruction |
|
| 650 | 0 |
_aCustomer relations _xProgrammed instruction |
|
| 830 | 0 | _aFifty-Minute series | |
| 999 |
_aVIRTUA40 _c58828 _d58834 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*4900*5000*5040*6500*6501*8300*9991 | ||