| 000 | 01052nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000055114 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150500.0 | ||
| 008 | 110727t2009 paua f b 001 0 eng d | ||
| 020 | _a9781605660646 | ||
| 039 | 9 |
_a201201061517 _bjamie _y201107271020 _zsafura |
|
| 040 | _aUMP | ||
| 090 | _aHF5548.32 .C37 2009 | ||
| 245 | 0 | 0 |
_aCases on managing e-services / _cAda Scupola, editor |
| 260 |
_aHershey, PA : _bInformation Science Reference, _cc2009 |
||
| 300 |
_axxiii, 299 p. : _bill. ; _c29 cm. |
||
| 500 | _a"Premier reference source" | ||
| 504 | _aIncludes bibliographical references and index | ||
| 520 | _a"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services" | ||
| 650 | 0 | _aElectronic commerce | |
| 650 | 0 |
_aCustomer services _xTechnological innovations |
|
| 650 | 0 |
_aService industries _xTechnological innovations |
|
| 700 | 1 | _aScupola, Ada | |
| 999 |
_aVIRTUA40 _c59218 _d59224 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*2450*2600*3000*5000*5040*5200*6500*6501*6502*7000*9991 | ||