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| 001 | vtls000057359 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093014.0 | ||
| 008 | 111213t2011 nyua b 001 0 eng d | ||
| 020 | _a9780073403359 (alk. paper) | ||
| 020 | _a0073403350 (alk. paper) | ||
| 020 | _a9780077426972 | ||
| 020 | _a0077426975 | ||
| 039 | 9 |
_a201204091111 _bfauzi _y201112131540 _zirma |
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| 040 | _aUMP | ||
| 090 | _aHD9980.5 .F58 2011 | ||
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 | _a7th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2011 |
||
| 300 |
_axvii, 541 p. : _bill. ; _c29 cm. |
||
| 490 | 1 | _aThe McGraw-Hill/Irwin series operations and decision sciences | |
| 650 | 0 |
_aService industries _xManagement |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 830 | 0 | _aMcGraw-Hill/Irwin series operations and decision sciences | |
| 999 |
_aVIRTUA40 _c60452 _d60458 |
||
| 999 | _aVTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2500*2600*3000*4900*6500*7000*8300*9991 | ||