| 000 | 00931nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000064580 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093122.0 | ||
| 008 | 121008t2000 njud f 001 0 eng d | ||
| 020 | _a9780132621953 | ||
| 039 | 9 |
_a201304231159 _bhuda _y201210080942 _zfarina |
|
| 090 | _aHD9696.67.A2 T37 2000 | ||
| 100 | 1 | _aTardugno, Anthony F. | |
| 245 | 1 | 0 |
_aIT services : _bcosts, metrics, benchmarking, and marketing / _cAnthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall PTR, _cc2000 |
||
| 300 |
_axvii, 201 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aComputer service industry | |
| 650 | 0 |
_aComputer industry _xCustomer services |
|
| 700 | 1 | _aDiPasquale, Thomas R. | |
| 700 | 1 | _aMatthews, Robert E. | |
| 999 |
_aVIRTUA40 _c61564 _d61570 |
||
| 999 | _aVTLSSORT0080*0200*0900*1000*2450*2600*3000*5040*6500*6501*7000*7001*9992 | ||