| 000 | 01665nam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | vtls000059967 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093127.0 | ||
| 008 | 120522t2012 nyua f 001 0 eng d | ||
| 020 | _a9780071793209 (alk. paper) | ||
| 020 | _a0071793208 (alk. paper) | ||
| 020 | _a9780071793216 (ebk.) | ||
| 020 | _a0071793216 (ebk.) | ||
| 039 | 9 |
_a201207261217 _bfauzi _y201205221124 _zsri |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .G35 2012 | ||
| 100 | 1 | _aGallo, Carmine | |
| 245 | 1 | 4 |
_aThe Apple experience : _bthe secrets of delivering insanely great customer service / _cCarmine Gallo |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012 |
||
| 300 |
_axviii, 234 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 219-226) and index | ||
| 505 | 0 | _aIntroduction: enriching lives -- Inspiring your internal customer --Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCreative thinking | |
| 999 |
_aVIRTUA40 _c61654 _d61660 |
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| 999 | _aVTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2500*2600*3000*5040*5050*6500*6501*6502*9992 | ||
| 942 | 0 | 0 | _02 |