| 000 | 01766nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | vtls000060320 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093135.0 | ||
| 008 | 120525t2012 nyu f b 001 0 eng d | ||
| 020 | _a9780071775304 (hbk. : alk. paper) | ||
| 020 | _a0071775307 (hbk. : alk. paper) | ||
| 020 | _a9780071771320 (pbk. : alk. paper) | ||
| 020 | _a0071771328 (pbk. : alk. paper) | ||
| 020 | _a9780071772204 (e-ISBN) | ||
| 039 | 9 |
_a201207271022 _bfauzi _y201205251135 _zsri |
|
| 040 | _aUMP | ||
| 090 | _aBF637.C45 C78 2012 | ||
| 245 | 0 | 0 |
_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.] |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012 |
||
| 300 |
_axviii, 244 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 31) and index | ||
| 505 | 0 | _aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning | |
| 650 | 0 | _aInterpersonal communication | |
| 650 | 0 | _aInterpersonal relations | |
| 700 | 1 | _aPatterson, Kerry | |
| 999 |
_aVIRTUA40 _c61779 _d61785 |
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| 999 | _aVTLSSORT0080*0200*0201*0202*0203*0204*0400*0900*2450*2500*2600*3000*5040*5050*6500*6501*7000*9992 | ||