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|---|---|---|---|
| 001 | vtls000091260 | ||
| 003 | KUKTEM | ||
| 005 | 20251117113305.0 | ||
| 008 | 150918t2014 my da f abm 000 0 eng d | ||
| 020 | _aTHE0001624(Local) | ||
| 039 | 9 |
_a201905131118 _byusri _c201712061115 _dhuda _c201511231029 _dasma _c201509181641 _dasma _y201509181135 _zasma |
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| 040 | _aUMP | ||
| 090 | _aHF5415.335 .U45 2014 r Bc. | ||
| 100 | 0 | _aUmi Nur Ai'syah Zulkefli | |
| 245 | 1 | 0 |
_aRelationship between quality service determinants with the quality of cleaning service / _cUmi Nur Ai'syah Zulkefli |
| 260 |
_aKuantan, Pahang : _bUMP, _c2015 |
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| 300 |
_ax, 55 p. : _bill. (some col.) ; _c30 cm. + _e1 CD-ROM |
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| 500 | _aFaculty of Industrial Management | ||
| 502 | _aProject paper (Bachelor of Project Management with Honours) -- Universiti Malaysia Pahang - 2015 | ||
| 504 | _aBibliography : p. 47-48 | ||
| 520 | 3 | _aQuality of Cleaning Service is an important essence in Cleaning Service Industry. Customers Satisfaction is often used as the evaluation method to determine the quality of cleaning service. Customer satisfaction is depends on the element of customers expectation and perception of quality which can be divided into four main determinants which is Functional Quality, Technical Quality, Process Quality and Aesthetic Quality. Therefore, this paper intends to identify the relationships of quality determinants and the quality of cleaning service as well as its dominant factor. So, the respondents targeted for this project is staffs that work in office in UMP Gambang. Questionnaires were distributed and collected. For the analysis performed on the gathered data, the study shows that there is correlation of quality determinants with the quality of cleaning service | |
| 650 | 0 | _aConsumer satisfaction | |
| 856 | 4 | 0 |
_uhttp://ecollib.ump.edu.my/18474/ _zAccess in library only |
| 999 |
_aVIRTUA40 _c6185 _d6191 |
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