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| 003 | KUKTEM | ||
| 005 | 20251125093145.0 | ||
| 008 | 120524t2011 caua g b 001 0 eng d | ||
| 020 | _a9780470922248 (pbk.) | ||
| 020 | _a0470922249 (pbk.) | ||
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_a201209061527 _bfauzi _y201205241225 _zirma |
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| 040 | _aUMP | ||
| 090 | _aHD42 .C56 2011 | ||
| 100 | 1 | _aCloke, Ken | |
| 245 | 1 | 0 |
_aResolving conflicts at work : _bten strategies for everyone on the job / _cKenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis |
| 250 | _a3rd ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _c©2011 |
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| 300 |
_axxxii, 368 p. : _bill. ; _c23 cm. |
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| 504 | _aIncludes bibliographical references and index | ||
| 505 | 0 | _aForeword: Conflict : an opportunity for leadership / by Warren Bennis -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention | |
| 520 | _a"The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.?In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design Features downloadable teaching materials available for faculty using the book This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces"-- Provided by publisher | ||
| 650 | 0 | _aConflict management | |
| 650 | 0 | _aInterpersonal relations | |
| 650 | 0 |
_aPersonnel management _xPsychological aspects |
|
| 650 | 0 | _aPsychology, Industrial | |
| 700 | 1 | _aGoldsmith, Joan | |
| 999 |
_aVIRTUA40 _c61930 _d61936 |
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