| 000 | 00957nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000063205 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093146.0 | ||
| 008 | 120724t2011 paua f b 001 0 eng d | ||
| 020 | _a9781616928896 | ||
| 039 | 9 |
_a201411061545 _bhuda _c201303041242 _djamie _c201303041238 _djamie _y201207241315 _zsafura |
|
| 040 | _aUMP | ||
| 090 | _aHD30.2 .Q35 2011 f | ||
| 245 | 0 | 0 |
_aQuality management for IT services : _bperspectives on business and process performance / _ceditors Claus-Peter Praeg, Dieter Spath |
| 260 |
_aHershey, PA : _bBusiness Science Reference, _cc2011 |
||
| 300 |
_axiv, 332 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aInformation technology _xManagement |
|
| 650 | 0 |
_aInformation technology _xQuality control |
|
| 700 | 1 | _aPraeg, Claus-Peter | |
| 700 | 1 | _aSpath, Dieter | |
| 999 |
_aVIRTUA40 _c61949 _d61955 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*2450*2600*3000*5040*6500*6501*7000*7001*9992 | ||