000			01589nam a2200313 a 4500
001			vtls000061179
003			KUKTEM
005			20251125093151.0
008			120606t2011 nyua f b 001 0 eng d
020			_a9781606491294 (pbk.)
020			_a1606491296 (pbk.)
020			_a9781606491300 (electronic bk.)
020			_a160649130X (electronic bk.)
039		9	_a201208291044 _bfauzi _y201206061246 _zsri
040			_aUMP
090			_aTS176 .C66 2011
100	1		_aConger, Sue A.
245	1	0	_aProcess mapping and management / _cSue Conger
260			_aNew York, N.Y. : _bBusiness Expert Press, _cc2011
300			_axvii, 466 p. : _bill. ; _c23 cm.
490	1		_aInformation systems collection, _x2156-6593
504			_aIncludes bibliographical references (p. 429-448) and index
505	0		_aList of figures -- Part I. Opening gambit -- 1. Introduction -- 2. Process improvement project initiation -- 3. Process mapping I -- 4. Process mapping II -- Part II. The middle game -- 5. Problem finding -- 6. Process leaning -- 7. Process cleaning -- 8. Process greening -- Part III. End game -- 9. Process redesign -- 10. Measures and final report -- Appendix A. Final report for the SCI Call Center: technology analysis -- Appendix B. Additional reference materials -- Notes -- References -- Index
650		0	_aProduction planning
650		0	_aProcess control
650		0	_aManagement
830		0	_aInformation systems collection, _x2156-6593
999			_aVIRTUA40 _c62032 _d62038
999			_aVTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2600*3000*4900*5040*5050*6500*6501*6502*8300*9992