| 000 | 02312nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000062422 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093305.0 | ||
| 008 | 120619t2012 enk g 001 0 eng d | ||
| 020 | _a9780273750116 | ||
| 020 | _a0273750119 | ||
| 039 | 9 |
_a201211051152 _basmadi _y201206191159 _zfarina |
|
| 040 | _aUMP | ||
| 090 | _aHF5549.5.P37 M37 2012 | ||
| 100 | 1 | _aMarr, Bernard | |
| 245 | 1 | 0 |
_aKey performance indicators : _bthe 75 measures every manager needs to know / _cBernard Marr |
| 260 |
_aHarlow, England : _bPearson Financial Times Pub., _c2012 |
||
| 300 |
_axxviii, 347 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 505 | 0 | _aIntroduction -- Part one Financial perspective -- Net profit -- Net profit margin -- Gross profit margin -- Operating profit margin -- EBITDA -- Revenue growth rate -- Total shareholder return (TSR) -- Economic value added (EVA) -- Return on investment (ROI) -- Return on capital employed (ROCE) -- Return on assets (ROA) -- Return on equity (ROE) -- Debt-to-equity (D/E) ratio -- Cash conversion cycle (CCC) -- Working capital ratio -- Operating expense ratio (OER) -- Capex to sales ratio -- Price/earnings ratio (P/E ratio) -- Part two Customer perspective -- Net promoter score (NPS) -- Customer retention rate -- Customer satisfaction index -- Customer profitability score -- Customer lifetime value -- Customer turnover rate -- Customer engagement -- Customer complaints -- Part three Marketing and sales perspective -- Market growth rate -- Relative market share -- Brand equity -- Cost per lead -- Conversion rate -- Search engine rankings (by keyword) and click-through rate -- Page views and bounce rates -- Customer online engagement level -- Online share of voice (OSOV) -- Social networking footprint -- Klout score -- Part four Operational processes and supply chain perspective -- Six Sigma level -- Capacity utilisation rate (CUR) -- Process waste level -- Order fulfilment cycle time (OFCT) -- Delivery in full, on time (DIFOT) rate -- Inventory shrinkage rate (ISR)... | |
| 650 | 0 |
_aPerformance technology _xManagement |
|
| 650 | 0 | _aPerformance standards | |
| 650 | 0 | _aOrganizational effectiveness | |
| 999 |
_aVIRTUA40 _c63289 _d63295 |
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| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*5050*6500*6501*6502*9992 | ||