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008 150914t2014 my da f abm 000 0 eng d
020 _aTHE0001512(Local)
039 9 _a201905271028
_basmadi
_c201711291112
_dsaini
_y201509141221
_zasma
040 _aUMP
090 _aHD38.5 .H873 2014 r Bc.
100 0 _aMohamad Husaini Badrul Zaman
245 1 4 _aThe study of satisfaction on third-party logistics (3PL) service in automotive industry :
_ba case study in Pekan, Pahang /
_cMohamad Husaini Badrul Zaman
260 _aKuantan, Pahang :
_bUMP,
_c2014
300 _axii, 76 p. :
_bill. (some col.) ;
_c30 cm. +
_e1 CD-ROM
500 _aFaculty of Industrial Management
502 _aProject paper (Bachelor of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang - 2014
504 _aBibliography : p. 51-59
520 3 _aThis dissertation explores the topic of Supply Chain (SC), an important topic that captured attention of practitioner, journals and the business press. The focus of this research is on customer satisfaction of implementing Third-Party Logistics (3PL) services in automotive industry relative to the impact of the company’s financial performance. This research been conducted to study the relationship of 3PL implementation efficiency and company performance, and the most significant factors influences the efficiency of financial performance was examined. To investigate the relationship of 3PL implementation efficiency and company performance. To identify the most significant factor of 3PL implementation efficiency towards efficiency of financial performance of implementing 3PL. A quantitative analysis been conducted using SPSS 22 generating results on investigation of 3PL service efficiency towards efficiency of financial performance. The results shows all selected independent variables (IV) has strong linear relationship towards dependent variable (DV) providing service quality as the most significant factor of 3PL implementation towards efficiency of financial performance of implementing 3PL. In this study, it proves that implementing 3PL services do increased the companies financial performance. 3PL providers especially who provide service to automotive industry should focus on service quality because it has the most impact influence customer satisfaction. For recommendations, the all companies (especially automotive industries) are recommended to implement external logistics services (3PL, 4PL and etc.) in their operations or processes. Future researcher could use the same framework to explore different industry
650 0 _aBusiness logistics
856 4 0 _uhttp://ecollib.ump.edu.my/id/eprint/18812
_zAccess in library only
999 _aVIRTUA40
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