000			01291nam a2200277 a 4500
001			vtls000063189
003			KUKTEM
005			20251125093343.0
008			120724t2012 paua f b 001 0 eng d
020			_a9781613500446
039		9	_a201411141530 _bazhar _c201302251146 _djamie _y201207241121 _zsafura
040			_aUMP
090			_aHF5415.5 .C87 2012 f
245	0	0	_aCustomer relationship management and the social and semantic web : _benabling cliens conexus / _ceditors by Ricardo Colomo-Palacios, Joao Varajao, Pedro Soto-Acosta
260			_aHershey, PA : _bBusiness Science Reference, _cc2012
300			_axvi, 342 p. : _bill. ; _c29 cm.
504			_aIncludes bibliographical references and index
520			_a"This book provides an overview of the field of the Semantic Web, social Web and CRM by uniting various research studies from different subfields, exploring the opportunities and challenges confronting organizations using Web 2.0 and 3.0"
650		0	_aCustomer relations _xManagement
650		0	_aSemantic Web
650		0	_aOnline social networks
700	1		_aColomo-Palacios, Ricardo
700	1		_aVarajao, Joao
700	1		_aSoto-Acosta, Pedro
999			_aVIRTUA40 _c63935 _d63941
999			_aVTLSSORT0080*0200*0400*0900*2450*2600*3000*5040*5200*6500*6501*6502*7000*7001*7002*9992