| 000 | 00998nam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | vtls000065350 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093405.0 | ||
| 008 | 121022t2010 gw a f 00 0 eng d | ||
| 020 | _a9783642055386 (pbk.) | ||
| 020 | _a3642055389 (pbk.) | ||
| 020 | _a9783540002550 (hbk.) | ||
| 039 | 9 |
_a201311111045 _bsaini _y201210221804 _zsafura |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .A24 2010 | ||
| 245 | 0 | 0 |
_aAchieving excellence in stakeholder management / _cJoachim Scharioth, Margit Huber (Editors) |
| 260 |
_aBerlin : _bSpringer-Verlag, _c2010 |
||
| 300 |
_aviii, 151 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aTotal quality management | |
| 700 | 1 | _aScharioth, Joachim | |
| 700 | 1 |
_aHuber, Margit, _d1963- |
|
| 999 |
_aVIRTUA40 _c64273 _d64279 |
||
| 999 | _aVTLSSORT0080*0200*0201*0202*0400*0900*2450*2600*3000*5040*6500*6501*6502*6503*7000*7001*9992 | ||