| 000 | 00889nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000068893 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093504.0 | ||
| 008 | 130311t2012 fluao f 001 0 eng d | ||
| 020 | _a9781439886748 | ||
| 039 | 9 |
_a201311191051 _bjamie _c201310021008 _djamie _y201303111439 _zfauzi |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .P48 2012 | ||
| 100 | 1 | _aPetruska, Robert | |
| 245 | 1 | 0 |
_aGemba walks for service excellence : _bthe step-by-step guide for identifying service delighters / _cRobert Petruska |
| 260 |
_aBoca Raton, FL : _bTaylor & Francis, _cc2012 |
||
| 300 |
_axiv, 85 p. : _bill. (some col.), photos ; _c28 cm. + _e1 CD-ROM |
||
| 500 | _aIncludes index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aOrganizational effectiveness | |
| 650 | 0 | _aCustomer relations | |
| 999 |
_aVIRTUA40 _c65243 _d65249 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*6500*6501*6502*9992 | ||