| 000 | 01154nam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | vtls000065297 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093507.0 | ||
| 008 | 121022t2011 nyu f b 001 0 eng d | ||
| 020 | _a9781555707316 | ||
| 020 | _a1555707319 | ||
| 039 | 9 |
_a201304181018 _bjamie _y201210221154 _zsafura |
|
| 040 | _aUMP | ||
| 090 | _aZ711 .R83 2011 | ||
| 100 | 1 | _aRubin, Rhea Joyce | |
| 245 | 1 | 0 |
_aDefusing the angry patron : _ba how-to-do-it manual for librarians / _cRhea Joyce Rubin |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bNeal-Schuman Pub. Inc., _cc2011 |
||
| 300 |
_axv, 125 p. ; _c28 cm. |
||
| 490 | 1 |
_aHow-to-do-it manuals ; _vno. 177 |
|
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aPublic services (Libraries) _zUnited States |
|
| 650 | 0 |
_aCustomer services _zUnited States |
|
| 650 | 0 |
_aLibrary users _zUnited States |
|
| 650 | 0 | _aInterpersonal communication | |
| 650 | 0 | _aConflict management | |
| 650 | 0 | _aAnger | |
| 830 | 0 | _aHow-to-do-it manuals for libraries | |
| 999 |
_aVIRTUA40 _c65294 _d65300 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*4900*5040*6500*6501*6502*6503*6504*6505*8300*9992 | ||