| 000 | 00921nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000069302 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093537.0 | ||
| 008 | 130318t2011 nyua f b 001 0 eng d | ||
| 020 | _a9781439845813 | ||
| 020 | _a1439845816 | ||
| 039 | 9 |
_a201310161124 _bjamie _y201303181604 _zirma |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.157 .K87 2011 | ||
| 100 | 1 | _aKureemun, Baboo | |
| 245 | 1 | 0 |
_aYour customers’ perception of quality : _bwhat it means to your bottom line and how to control it / _cBaboo Kureemun, Robert Fantina |
| 260 |
_aNew York : _bProductivity Press, _cc2011 |
||
| 300 |
_axxv, 199 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aQuality of products _xPublic opinion |
|
| 650 | 0 |
_aConsumers _xAttitudes |
|
| 700 | 1 | _aFantina, Robert | |
| 999 |
_aVIRTUA40 _c65666 _d65672 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*6500*6501*7000*9992 | ||