| 000 | 01259nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | vtls000071271 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093652.0 | ||
| 008 | 130611t2012 nyua f b 001 0 eng d | ||
| 020 | _a9781606494073 | ||
| 039 | 9 |
_a201403061410 _bjamie _c201403061410 _djamie _y201306111039 _zshikin |
|
| 040 | _aUMP | ||
| 090 | _aTS156.6 .M68 2012 | ||
| 100 | 1 | _aMotwani, Jaideep | |
| 245 | 1 | 0 |
_aLean sigma methods and tools for service organizations : _bthe story of a cruise line transformation / _cJaideep Motwani, Rob Ptacek, Richard Fleming |
| 246 | 3 | _aStory of a cruise line transformation | |
| 260 |
_aNew York : _bBusiness Expert Press, _cc2012 |
||
| 300 |
_a125 p. : _bill. ; _c23 cm. |
||
| 490 | 1 | _aService systems and innovations in business and society collection | |
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aSix sigma (Quality control standard) | |
| 650 | 0 |
_aService industries _xQuality control |
|
| 650 | 0 |
_aCruise lines _xQuality control |
|
| 700 | 1 | _aPtacek, Rob | |
| 700 | 1 | _aFleming, Richard | |
| 830 | 0 | _aService systems and innovations in business and society collection | |
| 999 |
_aVIRTUA40 _c66942 _d66948 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2460*2600*3000*4900*5040*6500*6501*6502*7000*7001*8300*9992 | ||