| 000 | 00816nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000071409 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093721.0 | ||
| 008 | 130611t2012 flua g bi 001 0 eng d | ||
| 020 | _a9781439861288 | ||
| 039 | 9 |
_a201401230937 _bsafura _y201306111532 _zida |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .W45 2012 | ||
| 100 | 1 | _aWeinstein, Art | |
| 245 | 1 | 0 |
_aSuperior customer value : _bstrategies for winning and retaining customers / _cArt Weinstein |
| 250 | _a3rd ed. | ||
| 260 |
_aBoca Raton, FL : _bCRC Press, _c2012 |
||
| 300 |
_axvii, 301 p. : _bill. ; c 25 cm. + _e2 videodiscs (4 3/4 in.) |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 999 |
_aVIRTUA40 _c67469 _d67475 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*6500*9992 | ||