| 000 | 00967nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000071221 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093726.0 | ||
| 008 | 130610t2012 nyu 001 0 eng d | ||
| 020 | _a9780814417904 | ||
| 020 | _a0814417906 | ||
| 039 | 9 |
_a201402180956 _bFida _c201402131513 _dtraining1 _y201306101240 _zshikin |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .S65 2012 | ||
| 100 | 1 | _aSolomon, Micah | |
| 245 | 1 | 0 |
_aHigh-Tech, high-touch customer service : _binspire timeless loyalty in the demanding new world of social commerce / _cMicah Solomon |
| 260 |
_aNew York : _bAmerican Management Association, _cc2012 |
||
| 300 |
_axii, 194 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 179-189) and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aCustomer services _xTechnological innovations |
|
| 650 | 0 | _aCustomer loyalty | |
| 999 |
_aVIRTUA40 _c67565 _d67571 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*6500*6501*6502*9992 | ||