| 000 | 00884nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000070036 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093736.0 | ||
| 008 | 130603t2012 enka f b 001 0 eng d | ||
| 020 | _a9780273740483 | ||
| 039 | 9 |
_a201401231637 _bjamie _y201306031003 _zfaiz |
|
| 040 | _aUMP | ||
| 090 | _aHD9980.5 .J64 2012 | ||
| 100 | 1 | _aJohnston, Robert | |
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston, Graham Clark, and Michael Shulver |
| 250 | _a4th ed. | ||
| 260 |
_aHarlow, England : _bPearson, _cc2012 |
||
| 300 |
_axxii, 462 p. : _bill. ; _c27 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 700 | 1 | _aClark, Graham | |
| 700 | 1 | _aShulver, Michael | |
| 999 |
_aVIRTUA40 _c67741 _d67747 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*6500*7000*7001*9992 | ||