| 000 | 00771nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000075106 | ||
| 003 | KUKTEM | ||
| 005 | 20251125093805.0 | ||
| 008 | 131007t2013 my a g 001 0 eng d | ||
| 020 | _a9789670480176 (pbk.) | ||
| 039 | 9 |
_a201406130935 _bsaini _y201310071548 _zida |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .N45 2013 | ||
| 100 | 0 | _aNek Kamal Yeop Yunus | |
| 245 | 1 | 0 |
_aCustomer retention strategies / _cNek Kamal Yeop Yunus |
| 260 |
_aTanjung Malim : _bPenerbit UPSI, _c2013 |
||
| 300 |
_axi, 139 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes index and bibliography and index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 | _aConsumer satisfaction | |
| 999 |
_aVIRTUA40 _c68231 _d68237 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*6501*9992 | ||