| 000 | 01216nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000068499 | ||
| 003 | KUKTEM | ||
| 005 | 20251125095333.0 | ||
| 008 | 130205t2012 nyua f 001 0 eng d | ||
| 020 | _a9781606494608 (pbk.) | ||
| 020 | _a9781606494615 (electronic bk.) | ||
| 039 | 9 |
_a201311211441 _bsaini _y201302051622 _zshikin |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .R45 2012 | ||
| 100 | 1 |
_aReider, Rob, _d1940- |
|
| 245 | 1 | 0 |
_aExpanding customer service as a profit center : _bstriving for excellence and competitive advantage / _cRob Reider |
| 260 |
_aNew York, N.Y. : _bBusiness Expert Press, _c2012 |
||
| 300 |
_axiv, 153 p. : _bill. ; _c23 cm. |
||
| 490 | 1 |
_aMarketing strategy collection, _x2150-9662 |
|
| 500 | _aIncludes index | ||
| 505 | 0 | _aPreface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index | |
| 650 | 0 | _aCustomer services | |
| 830 | 0 | _aMarketing strategy collection | |
| 999 |
_aVIRTUA40 _c70399 _d70405 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*4900*5000*5050*6500*8300*9992 | ||