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008 161205t2015 my a f m 000 0 eng d
020 _aTHE0000042(Local)
039 9 _a201905131213
_baishah
_c201712051300
_dnazri
_y201612051222
_zfateeha
040 _aUMP
090 _aFIM .H34 2015 r Bc.
100 0 _aHafizah Dalilah Mohamad Zin
245 1 3 _aAn evaluation of hospitality industry's efficiency using data envelopment analysis (DEA) /
_cHafizah Dalilah Mohamad Zin
260 _aKuantan, Pahang :
_bUMP,
_c2015
300 _axii, 62 p. :
_bill. (some col.) ;
_c30 cm. +
_e1 CD-ROM
500 _aFaculty of Industrial Management
502 _aProject paper (Bachelor of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang - 2015
504 _aBibliography : p. 48-50
520 3 _aThis survey was conducted to identify the efficiency variable’s influencing hospitality industry by using Data Envelopment Analysis and to evaluate of efficiency of hotel using Data Envelopment Analysis. The sample is constituted by 9 of five star hotel (Grand Hyatt Hotel, Traders Hotel, Berjaya TS Hotel, Shangri-La Hotel, JW Marriott Hotel, Sama Sama Hotel, Hilton PJ Hotel, Majestic Hotel, and Royale Chulan Hotel) that operating in Malaysia. The efficiency for the selected hotels is estimated through the data envelopment analysis methodology. The efficiency ranking can be explained by interaction between variables. Then, the hotel inefficiency mainly causes of the input and output configuration. A direction for future research can be easy to make of input and output. Furthermore, the inefficiency causes was identify and suggestion for the manager or hotel owners are made to increase hotel efficiency. This is one of the a few research of study measuring hotel efficiency in Malaysia. Moreover, it identify the inefficiency causes of hotel and offer suggestion to fixing the lacks that be found in hotel management.
610 2 0 _aFaculty of Industrial Management
_xDissertations
650 0 _aUniversities and Colleges
_xDissertations
650 0 _aTheses
856 4 _uhttp://ecollib.ump.edu.my/25713/
_zAccess in library only
999 _aVIRTUA40
_c7041
_d7047
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