000			01541nam a2200277 a 4500
001			vtls000071283
003			KUKTEM
005			20251125095403.0
008			130611t2012 nyua f 001 0 eng d
020			_a9781606494547 (pbk.)
039		9	_a201403101016 _bsaini _y201306111045 _zshikin
040			_aUMP
090			_aHD62.17 .K54 2012
100	1		_aKmetz, John L.
245	1	0	_aMapping workflows and managing knowledge : _bcapturing formal and tacit knowledge to improve performance / _cJohn L. Kmetz
260			_aNew York, N.Y. : _bBusiness Expert Press, _c2012
300			_axviii, 220 p. : _bill. ; _c23 cm.
490	1		_aOperations and supply chain management collection, _x2156-8200
504			_aIncludes bibliographical references and index
505	0		_aList of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index
650		0	_aWorkflow
650		0	_aReengineering (Management)
650		0	_aKnowledge management
830		0	_aOperations and supply chain management collection
999			_aVIRTUA40 _c70867 _d70873
999			_aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*4900*5040*5050*6500*6501*6502*8300*9992