| 000 | 00892nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000071198 | ||
| 003 | KUKTEM | ||
| 005 | 20251125095436.0 | ||
| 008 | 130610t2013 nyua f b 001 0 eng d | ||
| 020 | _a9780814431832 | ||
| 020 | _a0814431836 | ||
| 039 | 9 |
_a201403061510 _bjamie _y201306101109 _zshikin |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .G35 2013 | ||
| 100 | 1 | _aGallagher, Richard S. | |
| 245 | 1 | 4 |
_aThe customer service survival kit : _bwhat to say to defuse even the worst customer situations / _cRichard S. Gallagher ; foreword by Carol Roth |
| 260 |
_aNew York : _bAMACOM American Management Association, _cc2013 |
||
| 300 |
_axvi, 189 p. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 999 |
_aVIRTUA40 _c71392 _d71398 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*6500*6501*9992 | ||