000 00867nam a2200253 a 4500
001 vtls000071331
003 KUKTEM
005 20251125095521.0
008 130611t2013 nyu f 001 0 eng d
020 _a9780814431993
020 _a0814431992
039 9 _a201403111140
_bjamie
_y201306111147
_zshikin
040 _aUMP
090 _aHF5415.5 .T65 2013
100 1 _aToister, Jeff
245 1 0 _aService failure :
_bthe real reasons employees struggle with customer service and what you can do about it /
_cJeff Toister
260 _aNew York :
_bAmerican Management Association,
_cc2013
300 _av, 202 p. ;
_c24 cm.
500 _aIncludes index
650 0 _aCustomer services
650 0 _aCustomer relations
650 0 _aEmployees
_xTraining of
999 _aVIRTUA40
_c72156
_d72162
999 _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5000*6500*6501*6502*9992