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|---|---|---|---|
| 001 | vtls000070804 | ||
| 003 | KUKTEM | ||
| 005 | 20251125095542.0 | ||
| 008 | 130606t2014 ohua f 001 0 eng d | ||
| 020 | _a9781285063454 (pbk.) | ||
| 020 | _a1285063457 (pbk.) | ||
| 039 | 9 |
_a201402131357 _bsaini _y201306061035 _zhairil |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .K53 2014 | ||
| 100 | 1 | _aKnapp, Donna | |
| 245 | 1 | 2 |
_aA guide to service desk concepts / _cDonna Knapp |
| 250 | _a4th ed. | ||
| 260 |
_aMason, Ohio : _bCourse Technology Cengage Learning, _c2014 |
||
| 300 |
_axvii, 382 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes index | ||
| 650 | 0 | _aComputer technical support | |
| 650 | 0 |
_aComputer service industry _xVocational guidance |
|
| 650 | 0 |
_aComputer service industry _xCustomer services |
|
| 999 |
_aVIRTUA40 _c72506 _d72512 |
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| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*5000*6500*6501*6502*9992 | ||