| 000 | 00979nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000083528 | ||
| 003 | KUKTEM | ||
| 005 | 20251125100232.0 | ||
| 008 | 141114t2012 nyua f 001 0 eng d | ||
| 020 | _a9781111313814 (pbk.) | ||
| 039 | 9 |
_a201507131648 _baida _y201411141649 _zezzatul |
|
| 040 | _aUMP | ||
| 090 | _aHF 5415.5 .C67 2012 | ||
| 100 | 1 | _aCoscia, Steve | |
| 245 | 1 | 4 |
_aThe trade technician's soft skills manual / _cSteve Coscia |
| 260 |
_aClifton Park, NY : _bCengage Learning, _cc2012 |
||
| 300 |
_axiv, 112 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes index | ||
| 505 | 0 | _aHalos and hygiene -- The customer is always right -- Customers and congruency -- Empathy and editorializing -- Words and weapons -- Clutter and clarity -- Listening and learning -- Checklists -- Forms | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aService industries _xCustomer services |
|
| 999 |
_aVIRTUA40 _c78663 _d78669 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5050*6500*6501*9992 | ||