| 000 | 00799nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000082123 | ||
| 003 | KUKTEM | ||
| 005 | 20251125100243.0 | ||
| 008 | 141021t2015 nyua f 001 0 eng d | ||
| 020 | _a9780073545462 (pbk.) | ||
| 020 | _a0073545465 (pbk.) | ||
| 039 | 9 |
_a201507221235 _bsaini _y201410211652 _znadia |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .L83 2015 | ||
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas |
| 250 | _a6th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill Education, _c2015 |
||
| 300 |
_axxv, 436 p. : _bcol. ill. ; _c27 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 999 |
_aVIRTUA40 _c78787 _d78793 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*5040*6500*9992 | ||