| 000 | 00990nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000087141 | ||
| 003 | KUKTEM | ||
| 005 | 20251125100307.0 | ||
| 008 | 150522t2015 xxka f 001 0 eng d | ||
| 020 | _a9781785691027 | ||
| 039 | 9 |
_a201508280933 _bsaini _y201505221158 _zezzatul |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.55 .R45 2015 | ||
| 245 | 0 | 0 |
_aRelationship marketing and customer relationship management / _ccontributors, Li Ling-yee ... (et al.) ; edited and compiled by Koros Press Editorial Board |
| 260 |
_aLondon, UK : _bKoros Press, _c2015 |
||
| 300 |
_aviii, 270 p. : _bill. (some col.) ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 |
_aCustomer relations _xRelationship marketing |
|
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 700 | 1 | _aLing-yee, Li | |
| 710 | 2 | _aKoros Press Editorial Board | |
| 999 |
_aVIRTUA40 _c79178 _d79184 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*2450*2600*3000*5040*6500*6501*6502*7000*7100*9992 | ||