| 000 | 01775nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000082264 | ||
| 003 | KUKTEM | ||
| 005 | 20251125100348.0 | ||
| 008 | 141027t2014 nyu f 000 0 eng d | ||
| 020 | _a9780071819046 (hbk.) | ||
| 039 | 9 |
_a201507031659 _baida _c201506191024 _daida _y201410270942 _zezzatul |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .B53 2014 | ||
| 100 | 1 | _aBlanchard, Ken | |
| 245 | 1 | 0 |
_aLegendary service : _bthe key is to care / _cKen Blanchard, Kathy Cuff and Vicki Halsey |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2014 |
||
| 300 |
_axi, 161 p. ; _c22 cm. |
||
| 520 |
_a"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"-- _cProvided by publisher |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 | _aCustomer relations | |
| 700 | 1 | _aHalsey, Victoria | |
| 700 | 1 | _aCuff, Kathy | |
| 999 |
_aVIRTUA40 _c79838 _d79844 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5200*6500*6501*6502*7000*7001*9992 | ||