000 00818nam a2200241 a 4500
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008 160317t2014 nyua f 001 0 eng d
020 _a9780415635509
039 9 _a201605171058
_btraining2
_c201605110940
_dtraining2
_y201603171120
_zepul
040 _aUMP
090 _aHD62.15 .O25 2014
100 1 _aOakland, John S.
245 1 0 _aTotal quality management and operational excellence :
_btext with cases /
_cJohn S. Oakland
250 _a4th ed.
260 _aNew York :
_bRoutledge,
_c2014
300 _axxiv, 530 p. :
_bill. ; 26cm.
504 _aIncludes bibliographical references and index
650 0 _aTotal quality management
999 _aVIRTUA40
_c8114
_d8120
999 _aVTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*6500*9992
942 0 0 _010