| 000 | 01397nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000090326 | ||
| 003 | KUKTEM | ||
| 005 | 20251125103125.0 | ||
| 008 | 150727t2012 xxka f 001 0 eng d | ||
| 020 | _a9781781007860 (hbk.) | ||
| 020 | _a9781781006221 (pbk.) | ||
| 039 | 9 |
_a201905081559 _bAUTHORITY _c201511261008 _dsaini _y201507271542 _znadia |
|
| 040 | _aUMP | ||
| 090 | _aHD9980.5 .P37 2012 | ||
| 100 | 1 |
_aParker, David W., _d1952- |
|
| 245 | 1 | 0 |
_aService operations management : _bthe total experience / _cParker, David W. |
| 260 |
_aCheltenham, UK : _bEdward Elgar Pub, _c2012 |
||
| 300 |
_axix, 557 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 505 | 0 | _aIntroduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index | |
| 650 | 0 |
_aService industries _xManagement |
|
| 999 |
_aVIRTUA40 _c82414 _d82420 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*5050*6500*9992 | ||
| 942 | 0 | 0 | _02 |