| 000 | 00787nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000097933 | ||
| 003 | KUKTEM | ||
| 005 | 20251125103415.0 | ||
| 008 | 160922t2016 flua f 001 0 eng d | ||
| 020 | _a9781482223828 | ||
| 039 | 9 |
_a201611141012 _bzul _c201611141011 _dzul _y201609221512 _zazli |
|
| 040 | _aUMP | ||
| 090 | _aHD30.2 .S65 2016 | ||
| 100 | 1 | _aSmiers, Léon | |
| 245 | 1 | 0 |
_aOracle case management solutions/ _cLéon Smiers... [et al.] |
| 260 |
_aBoca Raton : _bAuerbach Publications, _c2016 |
||
| 300 |
_axxxii, 426 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 | _aKnowledge workers | |
| 999 |
_aVIRTUA40 _c85079 _d85085 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*6501*9992 | ||