| 000 | 00802nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000099058 | ||
| 003 | KUKTEM | ||
| 005 | 20251125103421.0 | ||
| 008 | 170417t2015 fi a f 001 0 eng d | ||
| 020 | _a9781482217100 | ||
| 039 | 9 |
_a201708071218 _bzul _y201704171045 _zepul |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .C65 2015 | ||
| 100 | 1 | _aColeman, Lance B. | |
| 245 | 1 | 4 |
_aThe customer-driven organization : _bemploying the Kano model / _cLance B. Coleman |
| 260 |
_aNew York : _bProductivity Press, _c2015 |
||
| 300 |
_axvi, 100 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aManufacturing industries _xCustomer services |
|
| 999 |
_aVIRTUA40 _c85168 _d85174 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*6501*9992 | ||