| 000 | 01052nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000096239 | ||
| 003 | KUKTEM | ||
| 005 | 20251125103425.0 | ||
| 008 | 160620t2013 nyua f 001 0 eng d | ||
| 020 | _a9780071806435 (pbk.) | ||
| 020 | _a0071806431 (pbk.) | ||
| 039 | 9 |
_a201904301153 _bAUTHORITY _c201609211110 _dsaini _c201609211104 _dsaini _y201606201552 _zfaiz |
|
| 040 | _aUMP | ||
| 090 | _aHF5718 .G74 2013 | ||
| 100 | 1 | _aGreenberger, Leonard S. | |
| 245 | 1 | 0 |
_aWhat to say when things get tough : _bbusiness communication strategies for winning people over when they're angry, worried and suspicious of everything you say / _cby Leonard S. Greenberger |
| 260 |
_aNew York, NY : _bMcGraw-Hill, _c2013 |
||
| 300 |
_axxix, 224 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aBusiness communication | |
| 650 | 0 | _aTruthfulness and falsehood | |
| 650 | 0 |
_aCommunication _xPsychological aspects |
|
| 999 |
_aVIRTUA40 _c85218 _d85224 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*6500*6501*6502*9992 | ||