| 000 | 00890nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000098880 | ||
| 003 | KUKTEM | ||
| 005 | 20251125103503.0 | ||
| 008 | 170412t2016 njua f 001 0 eng d | ||
| 020 | _a9781783267132 | ||
| 039 | 9 |
_a201706201120 _bzul _y201704121555 _zfaiz |
|
| 040 | _aUMP | ||
| 090 | _aHD62.15 .H85 2016 | ||
| 100 | 1 | _aHull, Frank M. | |
| 245 | 1 | 0 |
_aTotal value development : _bhow to drive service innovation / _cFrank M. Hull, Christopher David Storey |
| 260 |
_aLondon : _bImperial College Press, _c2016 |
||
| 300 |
_axxxv, 371 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index | ||
| 650 | 0 | _aTotal quality management | |
| 650 | 0 | _aValue | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aIndustrial management | |
| 700 | 1 | _aStorey, Christopher David | |
| 999 |
_aVIRTUA40 _c85820 _d85826 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*6500*6501*6502*6503*7000*9992 | ||