| 000 | 01103nam a2200301 i 4500 | ||
|---|---|---|---|
| 999 |
_c94288 _d94294 |
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| 003 | MY-KuUP | ||
| 005 | 20251125105732.0 | ||
| 006 | a||||fr|||| 001 0 | ||
| 008 | 181010t20192019nyua b 001 0 eng d | ||
| 020 |
_a0814439055 _qhardback |
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| 020 |
_a9780814439050 _qhardback |
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| 040 |
_aLOC _beng _cUMP _erda |
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| 090 | _aHF5415.5 .G66 2019 | ||
| 100 | 1 |
_aGoodman, John A., _eauthor. |
|
| 245 | 1 | 0 |
_aStrategic customer service : _bmanaging the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / _cJohn A. Goodman, Scott M. Broetzmann |
| 250 | _aSecond Edition | ||
| 264 | 1 |
_aNew York : _bHarperCollins Leadership, an imprint of HarperCollins, _c2019 |
|
| 264 | 4 | _c© 2019 | |
| 300 |
_axx, 268 pages : _billustrations ; _c24 cm. |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 700 | 1 |
_aBroetzmann, Scott M., _eauthor. |
|
| 942 |
_2lcc _cOPEN |
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