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| 999 |
_c94309 _d94315 |
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| 005 | 20251125105733.0 | ||
| 006 | a|||||r|||| 00| 0 | ||
| 007 | ta | ||
| 008 | 180824t20192019nyua grb 001 0 eng d | ||
| 020 |
_a9780814439395 _qhardback |
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| 040 |
_aYDX _beng _cUMP _erda |
||
| 090 | _aHF5415.525 .R64 2019 | ||
| 100 | 1 |
_aRogers, Sandy, _eauthor. |
|
| 245 | 1 | 0 |
_aLeading loyalty : _bcracking the code to customer devotion / _cSandy Rogers, Leena Rinne, Shawn Moon. |
| 264 | 1 |
_aNew York : _bHarperCollins Leadership, an imprint of HarperCollins, _c2019 |
|
| 264 | 4 | _c©2019 | |
| 300 |
_axii, 206 pages : _billustrations ; _c24 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer services | |
| 650 | 7 | _aCustomer services | |
| 650 | 7 |
_aCustomer loyalty _2fast |
|
| 700 | 1 |
_aRinne, Leena, _eauthor. |
|
| 700 | 1 |
_aMoon, Shawn D. _q(Shawn Daniel), _d1967- _eauthor. |
|
| 942 |
_2lcc _cOPEN |
||