| 000 | 00874nam a2200265 i 4500 | ||
|---|---|---|---|
| 999 |
_c94954 _d94960 |
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| 003 | MY-KuUP | ||
| 005 | 20251125105819.0 | ||
| 006 | a||||gr|||| 00| 0 | ||
| 007 | ta | ||
| 008 | 170302s2017 enka gr 000 0 eng d | ||
| 020 |
_a9781349949045 _qhardback |
||
| 040 |
_aOhioLINK _beng _cUMP _erda |
||
| 090 | _aHF5415.5 .W35 2017 | ||
| 100 | 1 |
_aWalden, Steven, _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer experience management rebooted : _bare you an experience brand or an efficiency brand? / _cSteven Walden |
| 264 | 1 |
_aLondon, United Kingdom : _bPalgrave Macmillan, _c2017 |
|
| 300 |
_a260 pages : _billustrations in color ; _c22 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer services | |
| 942 |
_2lcc _cOPEN |
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