000			01263ngm a2200241 a 4500
001			vtls000025966
003			KUKTEM
005			20251117113502.0
008			080331t1999 xxk f 01 zzeng|d
020			_aMED0002183(Local)
039		9	_a201906210752 _bariffin _c201107132004 _dVLOAD _c200910221049 _diswan _c200908141422 _dVLOAD _y200803311736 _zkam
040			_aUMP
090			_acom HF5541.T4 C66 1999
245	0	0	_aCommunication skills _h[electronic resource] : _bbusiness calls
260			_a[Basel] : _bXebec Multimedia Solutions Ltd/McGraw-Hill, _c1999
300			_a1 computer disc : _bsd., col. : _c12 cm.
440		4	_aThe business sense series (Interactive CD-ROM training)
500			_aSoftcopy of handbooks and guides are included in the CD ROM ; Multiuser
505	0		_aModule 1 : Preparation -- Module 2 : Transferring/passing on -- Module 3 : Messages -- Module 4 : Taking a call -- Module 5 : Making a call -- Module 6 : Difficult calls -- Module 7 : Ending a call -- Module 8 : After the call
538			_aMinimum systems requirements : windows 98 or higher, CD-ROM drive, sound card, SVGA graphic card, MPEG
650		0	_aTelephone in business
999			_aVIRTUA40 _c9542 _d9548
999			_aVTLSSORT0080*0200*0400*0900*2450*2600*3000*4400*5000*5050*5380*6500*9992