000			01460ngm a2200301 a 4500
001			vtls000000055
003			KUKTEM
005			20251117113512.0
008			t2003 at 23 f s vcengd
020			_aMED0002449(Local)
039		9	_a201906201031 _bamy2 _c201904301017 _dAUTHORITY _c201107132309 _dVLOAD _c201003090940 _diswan _y200606141057 _zVLOAD
040			_aUMP
090			_advd TS156.6 C66 2003
245	0	0	_aConnor the ISO 9001:2000 road movie _h[video recording] : _bleadership skills for customer satisfaction / _cwritten and produced by Nicholas and Smith
260			_aAustralia: _bNicholas and Smith Pty Ltd, _cc2003
300			_a1 digital video disc (29 min.): sd. col.; _c12cm +; 1 CD-ROM Facilitator's guide and slide presentation
500			_aTitle from disc label.
500			_aNon academic and student for internal use only
500			_aCD 1332
505			_aThis series is about the challenge in ISO 9001:2000 in achieving customer satisfaction and it gives managers the 11 leadership skills and actions which help them move from managers to leaders of customer satisfaction
650	0	0	_aLeadership
650	0	0	_aQuality assurance
650	0	0	_aExecutive ability
650	0	0	_aQuality _xManagement
650	0	0	_aCustomer satisfaction
710	2	2	_aNicholas and Smith Pty Ltd
999			_aVIRTUA40 _c9862 _d9868
999			_aVTLSSORT0010*0030*0050*0080*0200*0390*0400*0900*2450*2600*3000*5000*5001*5002*5050*6500*6501*6502*6503*6504*7100*9990*9992