Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / Student CD-ROM to accompany service management operations, strategy, and information technology [electronic resource] : James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. - Boston : McGraw-Hill/Irwin, 2006 - xiv, 605 p. : ill. ; 27 cm. + 1 computer disc
Includes bibliographical references and index
System requirements: PC: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent
0072982306
Service industries--Management
Service management : operations, strategy, and information technology / Student CD-ROM to accompany service management operations, strategy, and information technology [electronic resource] : James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. - Boston : McGraw-Hill/Irwin, 2006 - xiv, 605 p. : ill. ; 27 cm. + 1 computer disc
Includes bibliographical references and index
System requirements: PC: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent
0072982306
Service industries--Management