Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type: Text

TextPublication details: Boston : McGraw-Hill/Irwin, 2006Edition: 5th edDescription: xiv, 605 p. : ill. ; 27 cm. + 1 computer discISBN:

0072982306

Other title:

Student CD-ROM to accompany service management [electronic resource] : operations, strategy, and information technology [Cover title]

Subject(s):

Service industries -- Management

Online resources:

Click here to access online

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Holdings ( 2 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Accompanying Material	UMPLIB GAMBANG	CD 2132 \| HD9980.5 .F58 2006 (Browse shelf(Opens below))	1	Available		0000022008
Open Shelf	UMPLIB GAMBANG	HD9980.5 .F58 2006 (Browse shelf(Opens below))	1	Available		0000022007

Includes bibliographical references and index

System requirements: PC: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent