Disagreements, disputes, and all-out war 3 simple steps for dealing with any kind of conflict /
Scott, Gini Graham
Disagreements, disputes, and all-out war 3 simple steps for dealing with any kind of conflict / [electronic resource] : Gini Graham Scott - New York : AMACOM, c2008 - 1 online resource (xiii, 226 p.) : ill.
Description based on print version record
Includes bibliographical references and index
Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities
Mode of access: Internet
9780814409749 (electronic bk.) 0814409741 (electronic bk.)
Conflict management
Interpersonal conflict
Conflict (Psychology)
Disagreements, disputes, and all-out war 3 simple steps for dealing with any kind of conflict / [electronic resource] : Gini Graham Scott - New York : AMACOM, c2008 - 1 online resource (xiii, 226 p.) : ill.
Description based on print version record
Includes bibliographical references and index
Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities
Mode of access: Internet
9780814409749 (electronic bk.) 0814409741 (electronic bk.)
Conflict management
Interpersonal conflict
Conflict (Psychology)